Frequently asked questions

Do you have a question that needs answering? Here you can find some Frequently Asked Questions - and their answers.

CAN I CHOOSE A SPECIFIC VEHICLE?

Usually, you choose one car group, not a specific model. We will provide an example car from the car group, to give you an idea what kind of car you are getting. You can also decide what extras you would like to have, such as GPS, child seat etc.

What cars do we have? Check our Core Range!

DOES MY HIRE CAR COME WITH A FULL TANK?

Yes, you will always get your hire car with a full tank. You should always return the car the same way, that is with a full tank.

Your other options are:

1. Pay for the fuel beforehand, and you don't have to refuel
2. Pay for the fuel afterwards, and we take care of refuelling. This is the most expensive option.

If you have a full-electric car, you will get it with at least 70% charge. Until end of 2023, we offer you the first charge and you can return the car with only a 10% charge! (In case of a charge lower than 10%, an extra fee of EUR100 will be charged.)

Read more: Fueling options

CAN i HAVE AN ADDITIONAL DRIVER?

Yes, of course. We understand you want to share the joy with others so we make it easy for you to add another driver.

Your additional driver will simply follow the same hire rules as you. The only thing you need to do differently is pay to add them, so they're covered under your hire agreement.

Remember, we need to see all drivers' licences when you collect your hire vehicle. Please note that in some countries, a young driver's surcharge may apply. The amount you'll pay will be in your online quote.

CAN I TAKE PETS WITH ME?

Pets are not allowed in our cars rented in Finland. In other countries, this varies by location. If animals are accepted, you have to take care of protecting the interior. If the car needs cleaning afterwards, a surcharge may apply.

IF I FORGET MY DRIVING LICENSE, CAN I STILL HIRE A CAR?

Unfortunately no, we have to see a valid driver's license. The copy of the driver's license is not enough.

DO I NEED A CREDIT CARD?

Yes, your own credit card when you pick your hire car. Credit card is required even if you have paid the reservation beforehand. In some countries, you will need two credit cards depending on the car group. Please note that some countries, including Finland, do not accept debit cards.

I HAVE BEEN CHARGED MORE THAN THE CAR HIRE WAS, WHY IS THAT?

We will charge a deposit with every car hire. Usually this is one refuel or a percentage of rental. The amount will be returned when the hire car has been returned with a full tank. The deposit will be returned within two to four weeks, depending on when your bank handles it. The deposit will vary depending the country.

I GOT A PARKING TICKET DURING THE RENTAL, DO I HAVE TO PAY THE FINE?

According to the rental contract and terms, you are responsible for all the fines and other fees, such as motorway tolls in full.

Note also that returning the car in some areas outside office hours may require parking in parking lots with a payment. This payment is also due to you until our office opens and our team can receive and check the car.

For any fines and other payments sent to us, we will charge an extra service fee for handling.

WHAT IF I NEED BREAKDOWN ASSISTANCE?

You have access to our 24/7 breakdown assistance. The telephone number is in your contract.

CAN I DRIVE ABROAD?

When you rent a car in Finland, you can take it only to Sweden, Norway and Denmark. Even in this case, you must let us know in advance that you plan to take the car abroad. We will prepare you with documentation. There is also an extra fee for border crossing.

You are not allowed to take the car from Finland to any other countries than those mentioned above.

In other countries, limits to border crossing may also apply. Please always check the terms and conditions in advance, or ask the local team when unsure.